Official document

Account & data deletion

Updated November 13, 2026

Delete in-app under Settings or request by email. Deletion/anonymization follows the LGPD.

1. In the app

Open Turu → Settings / Account → Delete account. Confirm the warning. Access ends and we start deleting/anonymizing associated personal data.

2. By email

If you cannot access the app, email [email protected] or [email protected] from the account email with subject “Turu account deletion”. We may verify ownership.

3. What may remain

Anonymized data, records required by law, fraud prevention, or legal defense may remain for an appropriate period. Backup copies are purged in the normal cycle.

Unused digital benefits may be lost on deletion without automatic refund, except Play/law rules.